Privacy Policy
Effective Date: September 15, 2024
At Complete Health Wellness Group LLC, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
This Privacy Policy governs the information we collect from you as a consumer through your use of our websites, mobile applications, and other online services, as well as any interactions with us where this Privacy Policy is provided, such as through customer support channels (collectively referred to as "Services"). In certain situations, you may receive distinct or additional notifications regarding our privacy practices, which will apply based on the specific products or services you engage with, your manner of interaction with us, or any applicable legal requirements. For instance, if your engagement relates to products or services governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), our Notice of Confidentiality and Privacy Policy will be applicable. Furthermore, if you reside in California or Colorado, you will be subject to the Privacy Rights for California and Colorado Residents.
Changes to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Information We Collect
We may collect and process various types of personal data. This includes personal identification information such as your name, address, email address, and phone number, as well as any other information you provide us directly. Additionally, we may gather health data, which encompasses your medical history, treatment information, and related healthcare data necessary for providing our services. Payment information is also collected, including credit card details, billing addresses, and other payment-related data. Furthermore, we collect technical data, such as your IP address, browser type, time zone, and other technical information through cookies and similar technologies. We utilize these cookies and tracking technologies to enhance your experience on our Services; cookies are small data files placed on your device by your web browser that collect information about your visit and usage patterns. While most web browsers are configured to accept cookies automatically, you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, it is important to note that disabling or rejecting cookies may hinder your ability to access certain features or functionalities of our Services.
Purpose of Data Processing
We process your personal data for several key purposes. Firstly, we aim to provide healthcare services tailored to your needs, ensuring effective communication regarding your treatment and appointment scheduling. Additionally, we handle payment processing and management of billing to facilitate smooth transactions. Lastly, we process your personal data to comply with necessary legal obligations and regulatory requirements, ensuring that our operations align with applicable laws and standards.
Communication Purposes
We may reach out to you for various purposes, including account notifications, troubleshooting issues, resolving disputes, collecting fees or payments owed, and conducting surveys or questionnaires to gather your feedback. Additionally, we may send you updates about our company or contact you as needed to enforce our User Agreement, applicable national laws, and any agreement we have with you. For these reasons, we may communicate with you via email, phone, text messages, and postal mail. See our Telecommunication Policy for more information.
Legal Basis for Processing Personal Data
We will only process your personal data if we have a legal basis to do so. This may include your consent, or if the processing is necessary for the performance of a contract with you. We may also process your data to comply with a legal obligation or to protect your vital interests or those of another person.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with healthcare professionals who are directly involved in your care to ensure coordinated and effective treatment. Additionally, we may provide your data to third-party service providers for purposes such as payment processing and IT support, helping us maintain our services efficiently. We also reserve the right to disclose your information to regulatory authorities when required by law, ensuring compliance with necessary legal obligations.
Your Data Protection Rights
Under GDPR, you have several rights concerning your personal data. You have the right to access your personal data, allowing you to understand what information we hold about you. If you find that any data is inaccurate or incomplete, you have the right to rectify it. In certain circumstances, you may also exercise your right to erase your data. Furthermore, you have the right to restrict or object to the processing of your personal data, giving you control over how your information is used. Lastly, you possess the right to data portability, enabling you to obtain and reuse your personal data across different services.
Data Security & Storage
We implement appropriate technical and organizational measures to ensure your personal data is kept secure and protected against unauthorized access, disclosure, alteration, or destruction. Our company operates on the Wix.com platform, which provides us with the necessary online infrastructure to offer our products and services to you. Your data may be stored using Wix.com's data storage, databases, and general applications. They ensure your information is kept secure on servers protected by a firewall. Additionally, all direct payment gateways provided by Wix.com and utilized by our company comply with PCI-DSS standards, managed by leading brands such as Visa, MasterCard, American Express, and Discover. These PCI-DSS standards help guarantee the secure processing of credit card information by our store and its service providers.
Privacy Rights for California and Colorado Residents
The California Consumer Privacy Act (CCPA) and the Colorado Privacy Act afford residents of these states specific rights concerning their personal information. If you are a resident of California or Colorado, the additional rights outlined in this section are applicable to you. Under the CCPA, California residents have the right to request disclosure of the categories and specific pieces of personal information we have collected about them, the purposes for which we use that information, and the categories of third parties with whom we share that information. Similarly, the Colorado Privacy Act grants residents the right to access their personal data, correct inaccuracies, and request the deletion of personal information under certain circumstances. Furthermore, Colorado's legislation requires notification if personal data is used for Targeted Advertising, which involves delivering advertisements based on personal information collected over time across different platforms. We confirm that we do not use your personal information for targeted advertising purposes. For any inquiries regarding your rights under these state laws, please contact us at the information provided above.
Retention of Personal Information
We will retain your personal information for as long as is reasonably necessary to fulfill the purposes outlined in this policy. This duration may vary depending on the specific nature of the information and the purpose for its collection. Factors such as legal requirements, the necessity for ongoing healthcare services, and potential medical record retention laws will influence our retention period. Once your personal information is no longer required for these purposes, or if you request its deletion in accordance with your rights, we will securely dispose of your data in compliance with applicable regulations.
Advertising and Analytics
In addition to the purposes outlined previously, we may collect and utilize non-HIPAA covered information from your interactions with our Services for advertising and analytics purposes. To enhance our understanding of user behavior and improve our offerings, we collaborate with third-party service providers and contractors who assist us in delivering analytics services. These entities operate under written agreements that comply with applicable legal requirements. They may employ various technologies, such as cookies, web beacons, and device identifiers, to gather data on your usage of our Services, as well as interactions across other websites and applications. The information collected can include your IP address, web browser type, pages viewed, time spent on each page, links clicked, device information, and conversion metrics. We may leverage this data to analyze trends, gauge content popularity, and gain insights into user behavior, ultimately enabling us to refine our services and enhance user experience.
Use of Google Analytics
We utilize analytics services, including Google Analytics, to enhance our operations and gain valuable insights into user interactions with our Services. Google Analytics helps us track and analyze data related to user activity, such as the number of visitors to our site, the duration of their visits, and the traffic sources that lead them to our platform. By examining this data, we can better understand usage patterns, assess the effectiveness of our outreach efforts, and improve the overall user experience. Google Analytics collects information through cookies and similar technologies, allowing us to evaluate the performance of our Services and identify areas for enhancement. Please note that the information collected through these analytic services is non-HIPAA covered and will be treated in accordance with our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or don’t want us to process your data anymore, please contact us at:
contact@chwellnessgroup.com
Phone #: (443) 367-1333
**By using our website and services, you acknowledge that you have read and understood this Privacy Policy.